Support

Last updated: May 2, 2026

Need help with Showing Mobile? Most questions are answered below. If you can't find what you're looking for, email help@showingmobile.com and we'll get back to you within two business days.

Common questions

I don't see results for a show I attended.

We cover a growing set of competitions, but not every show is supported yet. If a show you follow is missing, email us with the show name and dates and we'll check whether we can add it.

A result is wrong or missing a placing.

Showing Mobile is informational and not a substitute for the show secretary's official records. If you spot a discrepancy, email help@showingmobile.com with the show, class number, and the placement in question — we'll investigate, and if it's a data ingestion issue we'll fix it.

I'm not getting push notifications.

Make sure notifications are allowed for Showing Mobile in your phone's Settings → Notifications, and that the rider or horse you want alerts for is on your favorites list. Push notifications require a Fan or Pro subscription — Free accounts can browse but don't receive live alerts. Free and Fan accounts can follow up to three favorites; Pro is unlimited.

How do I change or cancel my subscription?

Subscriptions are billed by Apple or Google, not by us directly. To manage or cancel, open your phone's Settings → (your name) → Subscriptions on iOS, or the Google Play Store → Account → Payments & subscriptions on Android. Cancel at least 24 hours before the renewal date to avoid the next charge.

How do I delete my account?

Open Settings in the app and scroll to the Account section, or follow the steps on the account deletion page. Deletion has a 14-day grace period during which you can cancel.

What's the Spotlight feature?

Fan and Pro subscribers can decorate any rider or horse profile with one or two custom emoji — to celebrate a friend, hype a barn win, or just to say "good luck."

Identity merge — what is it and who can use it?

Pro subscribers can help merge duplicate rider or horse entries (e.g. when the same rider appears under two slightly different name spellings), so the historical record stays accurate. Merges are reviewed before being applied app-wide.

Still stuck?

Email help@showingmobile.com with as much detail as you can — screenshots help. We aim to respond within two business days.